Registration FREQUENTLY ASKED QUESTIONS

 

I am having trouble getting started with the online registration.

I cannot find my Registration Confirmation email.

What is included in the Conference registration fee?

Is there a website where I can check my membership status?

Can I become a member of HCSRN and then register with the member price?

Who should I contact about becoming an HCSRN member?

Can I purchase a one day Conference registration?

Can I bring a guest to the Welcome Reception?

How do I edit my contact information or add items to my order after I have already registered?

Where can I find my confirmation number?

I need to cancel my Conference registration. What is the cancellation policy?

I can no longer attend the Conference, but my colleague is available. What is the substitution policy?

I have some dietary restrictions/special needs, how do I inform the Conference Planners?

Where will conference registration be located?

I would like to reserve a hotel room in San Diego. Which hotel should I contact?

 

I am having trouble getting started with the online registration.

Online registration is now closed. Please contact the Registration Manager for more assistance: Register@ConferenceSolutionsInc.com

 

I cannot find my Registration Confirmation email.

Everyone gets sent a Registration Confirmation email automatically after they have completed their registration. It serves as your official invoice, and was emailed to the address you used when registering. If you entered your email address wrong, it may be sending to the wrong address. If you entered a CC Email address, it should be sent there as well. We have found that some companies have strong spam/junk mail filters, that will filter out these emails. Please make sure to check the spam or junk folders before contacting Conference Solutions to get your confirmation email re-sent. If you still cannot locate your email, please email Register@ConferenceSolutionsInc.com to get your Registration Confirmation email resent. 

 

What is included in the Conference registration fee?

Conference Registration includes access to all Conference sessions, plenary sessions, Poster sessions and all Conference meal functions.

 

Is there a website where I can check my membership status?

You can see a current list of all members at http://www.hcsrn.org/en/About/Members/.

 

Can I become a member of HCSRN and then register with the member price?

No, membership is at the institution level, not the individual level. If your institution is a member, you can register at the membership price.

 

Who should I contact about becoming an HCSRN member?

If you would like more information about having your institution become a member, please see the HCSRN membership website: http://www.hcsrn.org/en/About/Membership/.

 

Can I purchase a one day Conference registration?

One-day registration is not being offered at this time.

 

Can I bring a guest to the Welcome Reception?

Unfortunately guests are not allowed at this time.
 

How do I edit my contact information or add items to my order after I have already made my purchase?

Click here to log in to your registration using your email address and confirmation number that was sent to you in the confirmation email. Alternatively, you can modify your registration by following the embedded link in your confirmation email.

 

Where can I find my confirmation number?

The confirmation number is a combination of letters and numbers and can be found in your confirmation email.

 

I need to cancel my registration. What is the cancellation policy?

We are happy to accommodate a refund for your purchase if you are unable to find a substitute prior to the deadline. Cancellation requests must be made in writing by emailing Register@ConferenceSolutionsInc.com. Cancellations received by February 17, 2017 will be refunded, less a 20% administrative fee. Unfortunately, no refunds will be given for cancellations received by February 17, 2017.  

 

I can no longer attend the Conference, but my colleague is available. What is the substitution policy?

Know someone else who is interested in attending? Payment of a $50 administrative fee enables you to transfer your registration to another person, simply by emailing Register@ConferenceSolutionsInc.com. Substitutions will be transferred at the same rate as the original registration. Substitutions can be made up until the pre-registration deadline, or at the onsite Registration Desk.

 

I have some dietary restrictions/special needs, how do I inform the Conference Planners?

You will be able to enter any dietary restrictions or special needs information during the registration process. A member of our team will be in contact to assist you, as needed.

 

Where will conference registration be located?

The Conference will be held at the Hyatt Regency Mission Bay, at 1441 Quivira Road, San Diego, CA 92109. The Registration Desk will be located on the Bayview Foyer.

 

I would like to reserve a hotel room in San Diego. Which hotel should I contact?

HCSRN has secured a discounted rate at the Hyatt Regency Mission Bay where all conference events will take place.  

Visit the Accommodations Page to learn more and to reserve your room.